ACCOUNT DELETION

Delete your PropHours account

How to delete your PropHours account and the data stored with it. This applies to the PropHours apps for iPhone and Android and to prophours.app.

Last updated: October 3, 2026 · Contact: hi@PropHours.app

Delete in the app Request by email What is deleted What is kept Delete some data

1. Delete your account in the app

Open PropHours and sign in to the account you want to delete.
Go to Profile and tap Delete account.
Confirm. You may be asked to sign in again before the account is deleted.

Deletion takes effect right away and cannot be undone. Export anything you want to keep first.

2. Can’t open the app? Request deletion by email

Email hi@PropHours.app from the email address on your PropHours account with the subject “Delete my PropHours account”. We may ask you to confirm that you own the account, then delete it within 30 days and reply to confirm.

3. What is deleted

Your PropHours account and its sign-in record.
Your workspace: properties, activities, templates, goals, and settings.
Receipts, photos, and documents you uploaded, and Tax Package details.
Access you gave accountants and team participants, and their evidence requests.
Connected calendars, booking feeds, assistant connections, and the push notification tokens for your devices.

4. What is kept, and for how long

A one-way hashed identifier of the deleted account, kept so old sign-in tokens cannot recreate it.
Copies in server backups and security logs, kept for up to 90 days and then deleted.
Records you exported or shared before deletion, such as files your accountant downloaded, stay with whoever holds those copies.

Deleting your account does not cancel a subscription. Cancel PropHours Pro in Google Play or the App Store, where you subscribed.

5. Delete some data without deleting your account

In the app you can delete individual activities, attachments, and properties; disconnect calendars, booking feeds, and assistants under Profile → Integrations; and remove an accountant’s or participant’s access at any time. Deleted items are removed from your account the next time the app syncs. To ask us to delete specific data for you, email hi@PropHours.app.

See the Privacy Policy for more about how PropHours handles your information.